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- Frequently Asked Questions for International Patients Visiting Our Tokyo Dental Clinic
Welcome to our FAQ section for international patients visiting Sakura Platinum Dental Clinic. Explore answers by category below.
Top Questions from International Patients
Q: Do I need an appointment or can I walk in?
A: Yes, appointments are required.
To keep wait times minimal and ensure smooth treatment for everyone, we kindly ask all patients to book in advance.
You can choose the method that’s easiest for you—there are 2 simple ways to book:
1. Message us on WhatsApp or LINE
2. Online form are available.
Q: How to Make a Reservation
A: Choose the method that suits you best:
・WhatsApp / LINE Booking (12PM–5AM)
– Send us a message with three preferred time slots.
– We’ll reply provisional time. → Pay deposit to confirm your appointment.
– Great if you want to ask questions first or need help choosing a time.
・English Google Form Booking (12PM–5AM)
– Fill out the form and provide three preferred dates and time slots.
– We’ll reply provisional time. → Pay deposit to confirm your appointment.
– Please check your spam folder, as replies sometimes end up there.
Q: Can I book if I don’t speak Japanese?
A: Yes. We welcome non-Japanese speakers.
Communication during treatment is done using a reliable translation app, so please feel at ease.
➤ Learn more here: Language Support
You can also make a reservation in English.
➤ For details, see our Appointment Page
Q: What languages do you support?
A: English, Spanish, French, Chinese (Simplified / Traditional), Korean, Thai, Vietnamese, Tagalog…and more via translation app.
Q: What kinds of treatments are available?
We offer both general dentistry and cosmetic treatments.
General treatments include:
- Sudden toothache
- Cavities
- Swollen or bleeding gums
- Lost or broken fillings/crowns
- Cracked, chipped, or broken teeth
…and more.
Cosmetic services include:
- Teeth whitening
- Professional cleanings
▶️ For full details, please visit our Services Page
Q: Is the treatment painful?
A: We provide pain-conscious dental care to ensure your comfort.
We always apply numbing gel and anesthesia when needed, and we take time to explain each step before starting.
If you’re feeling nervous, just let us know—we’ll do everything we can to help you feel at ease.
Q: Do I need Japanese health insurance?
A: No, you don’t need Japanese health insurance to visit our clinic. Please bring your ID (passport, etc.).
The minimum fee for private treatment is ¥33,000, depending on your symptoms and required care.
For more details, please see our Services & Fees page.
日本語を問題なく話せて、日本の保険に加入している場合は、日本人のためのサイト（全て日本語）をご覧ください。
Q: How much does dental treatment cost?
A: For patients who do not speak Japanese, all treatments starting from ¥33,000.
The total cost depends on your symptoms and condition.
Please see our Fee Guide for more details.
日本語を問題なく話せて、日本の保険に加入している場合は、日本人のためのサイト（全て日本語）をご覧ください。 If you contact us in English or other non-Japanese languages, your visit will be handled as private care for non-Japanese speakers.
Q: What payment methods are available?
A: You can pay by credit card (Visa, Mastercard, Amex) or in Japanese yen (cash).
You can pay by credit card (Visa, Mastercard, Amex) or in Japanese yen (cash).
For non-Japanese speakers, all services are private (self-pay) and start from ¥33,000.
Please check our Services & Fees for more details.
Q: Is a deposit required?
A: A ¥11,000 deposit is required.
We ask for a deposit to secure your treatment slot and prepare for the best possible care.
All booking methods (WhatsApp, LINE, or Google Forms), a ¥11,000 deposit is required to confirm your appointment. All communication can be done in English.
The deposit will be fully applied to your treatment fee. If you cancel more than 48 hours in advance, it will be refunded minus processing fees.
Cancellations made less than 48 hours before the appointment will result in the deposit being used as a cancellation fee.
→See About Deposit.
Q: When are you open?
A: We are open every day, including weekends, public holidays, and even late at night — from 12:00 PM to 5:00 AM.
You can visit us at a time that suits your travel schedule, depending on availability. However, please note that late-night appointments may close early, so we recommend booking as soon as possible.
✅ Appointments are required at all times for smooth and timely treatment.
Q: Where is the clinic located?
A: We’re just a 1-minute walk from Shibuya Station East Exit—one of the most accessible stations in Tokyo.
Shibuya connects directly to major areas like Tokyo Station, Ginza, Shinjuku, Ikebukuro, Shinagawa, and Asakusa, with many train lines running through it:
・JR Line
・Tokyu Den-en-toshi Line
・Tokyu Toyoko Line
・Tokyo Metro Fukutoshin Line
・Hanzomon Line
・Ginza Line
Even if it’s your first time visiting, you won’t get lost. And on rainy days, you can reach us without getting wet—almost the entire route is covered.
Appointments & Booking
Q: How can I book an appointment?
A: We offer 2 easy options:
– Learn more to Tap or Click→Open / Close
We offer 2 easy options:
Q: Can I get treatment on the same day?
A: Yes, depending on availability. Contact us in advance to confirm.
– Learn more to Tap or Click→Open / Close
Yes, depending on availability. Contact us in advance or book.
Q: Can I reschedule my appointment?
A: Yes. Please notify us as soon as possible.
– Learn more to Tap or Click→Open / Close
Yes. Please notify us as soon as possible.
→Contact us via WhatsApp or LINE or Google Forms
Q: Can I be late for my appointment?
A: Please be on time for your appointment. If you…
– Learn more to Tap or Click→Open / Close
Please be on time for your appointment.
Our clinic operates by appointment only, so we kindly ask that you avoid being late whenever possible.
If you know you will be more than 5 minutes late, please contact us as soon as possible through the WhatsApp or LINE, or Form.
Even if you’re running late, we’ll do our best to provide treatment as long as you contact us in advance.
⚠️ If you are more than 10 minutes late without notice, we may not be able to proceed with your treatment.
Q: Can I cancel my appointment?
A: Yes.
– Learn more to Tap or Click→Open / Close
Yes. ¥11,000 cancellation fee applies after your appointment is confirmed.
Please check our [cancellation policy] for details.
→Contact us via WhatsApp or LINE or Google Forms
Q: What is the deposit used for?
A: The deposit is fully applied to your treatment fee when you visit.
– Learn more to Tap or Click→Open / Close
The deposit is fully applied to your treatment fee when you visit.
It helps us secure your appointment slot and prepare properly for your treatment.
If you cancel more than 24 hours before your appointment, we will refund the deposit minus processing fees.
If the cancellation is made less than 24 hours in advance, the deposit will be used as a cancellation fee.
We ask for the deposit to ensure your booking is guaranteed, so you can feel confident about your visit.
→See more about Deposit.
Q: When do I need to pay the deposit?
A: Your appointment will be confirmed after the provisional date is set and the ¥11,000 deposit is paid.
– Learn more to Tap or Click→Open / Close
A: Your appointment will be confirmed after the provisional date is set and the ¥11,000 deposit is paid.
All booking methods (such as WhatsApp, LINE, or Google Forms), the deposit is required to confirm your appointment.
▶︎Request (with 3 preferred dates) ▶︎Get provisional time & payment link ▶︎Pay deposit by the deadline ▶︎Booking confirmed
→See more about deposit
Q: Is the deposit refundable?
A: Yes — if you cancel more than 24 hours before your appointment, we will refund the full deposit(minus processing fees).
– Learn more to Tap or Click→Open / Close
A: Yes — if you cancel more than 48 hours before your appointment, we will refund the full deposit(minus processing fees).
If you cancel within 48 hours, the deposit will be used as a cancellation fee.
The deposit is simply to secure your reserved slot, so please don’t worry.
→See more about deposit
Q: Can I come with a friend or family？
A: Yes, you may come with one companion only. (Minors must come with one parent or guardian.)
– Learn more to Tap or Click→Open / Close
We cannot allow multiple companions to enter the clinic.
For security reasons, companions cannot wait on the stairs or outside the building.
Minors must come with one parent or guardian.
In summary, only one companion is allowed per patient. Thank you for your understanding.
Fees & Insurance
Q: Do you accept credit cards?
A: Yes.
– Learn more to Tap or Click→Open / Close
Yes. You can use major credit cards or cash(Japanese yen) for payment
Q: How much does it cost?
A: For non-Japanese speakers, all services are private (self-pay) and start from ¥33,000.
– Learn more to Tap or Click→Open / Close
For non-Japanese speakers, all services are private (self-pay) and start from ¥33,000.
Prices may vary depending on the treatment, but our clinic is known for offering honest and reasonable pricing.
→ Please see our Services & Fees for details.
Q: Do you accept credit cards?
A: Yes. Major credit cards and Japanese yen (cash) are acceptable.
Q:Can I use travel insurance?
A: Generally, you can use travel insurance, in cases of sudden dental problems. However, coverage depends on the details of your individual insurance policy.
At our clinic, treatment is provided as usual, and payment must be made at the time of your visit. After that, you will need to submit a claim directly to your insurance company yourself.
If you require a medical certificate for your travel insurance claim, please let us know at the time of your visit. (Please note that issuing a medical certificate is subject to a fee.)
Q:Can I use Japanese health insurance?
A: If you can speak frequently and have valid Japanese national health insurance card, please check Japanese site(in Japanese)
– Learn more to Tap or Click→Open / Close
If you can speak frequently and have valid Japanese national health insurance card, please check Japanese site(in Japanese).
Treatments & Services
Q: What services do you offer for foreigners?
A: We provide general, cosmetic, and emergency care: fillings, cleaning, whitening, crowns, and more.
– Learn more to Tap or Click→Open / Close
We provide general, cosmetic, and emergency care: fillings, cleaning, whitening, crowns, and more. Please see our services page for details.
→ Services
Q: Can I get painkillers or antibiotics at the clinic?
A: Yes.
We can provide medications such as Amoxicillin, Loxonin, and Clindamycin directly after treatment.
— Learn more to Tap or Click→Open / Close
→ Get Painkillers & Antibiotics (e.g. Amoxicillin) Instantly
Q: Can I use a credit card?
A: Yes. Major credit cards and Japanese yen (cash) are acceptable.
Q: How long does the treatment take?
A: It really depends on your condition and the type of treatment,
– Learn more to Tap or Click→Open / Close
It really depends on your condition and the type of treatment, so we can’t give an exact time without a proper diagnosis.
For general dental treatments, please allow around 30 to 60 minutes, depending on the issue.
Whitening usually takes about 1 hour, and cleanings take about 40 minutes.
We’ll explain the expected duration more precisely after your consultation.
Q: Do licensed dentists perform the treatment?
A: Yes. All services are performed by licensed dentists and hygienists.
– Learn more to Tap or Click→Open / Close
All dental treatments are performed by licensed dentists (D.D.S).
For whitening, a dentist will first examine your oral condition, and the treatment will be provided by either a dentist or a dental hygienist.
Cleaning is also performed by a dentist or a hygienist.
Q: Can I get a medical certificate?
A: Yes, we can issue one. Please consult with us on the day of your visit. (Additional fees apply)
Clinic Hours & Location(about our clinic)
Q: Are you open at night or on holidays?
A: Yes. We’re open daily from 12PM to 5AM, including weekends and holidays.
Q: Can I contact you by phone or message?
A: Please contact us online instead of by phone.
— Learn more to Tap or Click→Open / Close
Please contact us online instead of by phone.
We recommend using WhatsApp, LINE, or our English form for inquiries or booking.
Note: English phone support is limited.
Q: I have some questions before booking. Can I ask first?
A: Of course!
— Learn more to Tap or Click→Open / Close
Of course! Feel free to send us a message via WhatsApp, LINE, or the English form before making a reservation.
Q: Is it safe and clean?
A: Yes! Our clinic is modern, clean, and pain-conscious.
— Learn more to Tap or Click→Open / Close
We opened our clinic in 2017 and have been welcoming international patients almost every day since then.
You can also find many photos of our actual clinic on our website.
Please feel free to visit us with confidence.
Language & Communication
Q: Can I bring someone to help with translation?
A: Yes, you may bring one person to accompany you.
— Learn more to Tap or Click→Open / Close
Yes, you may bring one person to accompany you. However, even if you come with someone who speaks Japanese, the fee will remain private care for international patients, starting from JPY 33,000.
This is because communication through a third person may cause misunderstandings and could affect proper treatment.
To avoid this and ensure clear understanding, our staff will communicate directly with the patient, using translation apps when needed.
However, please don’t worry if you’re coming alone—we use a reliable translation app to support communication throughout your visit.
Q: Can I trust translation apps for dental care?
A: Yes We treat 1–2 or more non-Japanese-speaking patients every day using translation apps.
— Learn more to Tap or Click→Open / Close
Yes, absolutely. We treat 1–2 or more non-Japanese-speaking patients every day using translation apps.
We’re experienced with tools like Google Translate, and we use them carefully to make sure communication is clear, safe, and accurate throughout your visit.
Want to know why we prefer apps over human interpreters and how it works?
→Click here to learn more.
Have Questions? Feel Free to Reach Out.
If you’re unsure about anything or have concerns, don’t hesitate to contact us.
We’re happy to help and make your visit as smooth as possible.
We look forward to hearing from you and welcoming you to our clinic!
Open Daily 12PM–5AM / 1 min from Shibuya Station
| Book & Ask | Book & Ask |
| WhatsApp or LINE | Google Forms (Email Confirmation) |
English & multilingual support (via app) / Private care for non-Japanese speakers from ¥33,000.