Sakura Platinum
Dental Clinic

1 min from Shibuya Sta.
Open daily 12PM-5AM

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Frequently Asked Questions for International Patients Visiting Our Tokyo Dental Clinic
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  • Frequently Asked Questions for International Patients Visiting Our Tokyo Dental Clinic
Sakura Platinum Dental Clinic – 1 min from Shibuya Station, Tokyo. Open daily (including weekends & holidays), 12 PM–5 AM. Late-night dental care available. English support via translation app. (horizontal image)

Welcome to our FAQ section for international patients visiting Sakura Platinum Dental Clinic. Explore answers by category below.

Top Questions from International Patients

Q: Do I need an appointment or can I walk in?

A: Yes, appointments are required.

To keep wait times minimal and ensure smooth treatment for everyone, we kindly ask all patients to book in advance.
You can choose the method that’s easiest for you—there are 3 simple ways to book:

1. Instant online booking(with English guide)
2. Message us on WhatsApp or LINE
3. Online form are available.

Book Your Appointment / How to Book

Q: How to Make a Reservation

A: Choose the method that suits you best:

・Instant Booking (12PM–12AM)
– Use the Japanese booking site with our English step-by-step guide.
– Fill out the Japanese form in English.
– Your reservation will be confirmed instantly.

・WhatsApp / LINE Booking (12PM–5AM)
– Send us a message with three preferred time slots.
– We’ll reply via message to confirm your appointment.
– Great if you want to ask questions first or need help choosing a time.

・English Google Form Booking (12PM–5AM)
– Fill out the form and provide three preferred dates and time slots.
– We’ll respond by email to confirm.
– Please check your spam folder, as replies sometimes end up there.

Book Your Appointment / How to Book

Q: Can I book if I don’t speak Japanese?

A: Yes. We welcome non-Japanese speakers.

Communication during treatment is done using a reliable translation app, so please feel at ease.
➤ Learn more here: Language Support

You can also make a reservation in English.
We offer three options, including instant booking.
➤ For details, see our Appointment Page

How to Book

Q: What languages do you support?

A: English, Spanish, French, Chinese (Simplified / Traditional), Korean, Thai, Vietnamese, Tagalog…and more via translation app.

Language Support

Q: What kinds of treatments are available?

We offer both general dentistry and cosmetic treatments.

General treatments include:

  • Sudden toothache
  • Cavities
  • Swollen or bleeding gums
  • Lost or broken fillings/crowns
  • Cracked, chipped, or broken teeth
    …and more.

Cosmetic services include:

  • Teeth whitening
  • Professional cleanings

▶️ For full details, please visit our Services Page

Q: Is the treatment painful?

A: We provide pain-conscious dental care to ensure your comfort.

We always apply numbing gel and anesthesia when needed, and we take time to explain each step before starting.
If you’re feeling nervous, just let us know—we’ll do everything we can to help you feel at ease.

Q: Do I need Japanese health insurance?

A: No, you don’t need Japanese health insurance to visit our clinic.
If you cannot speak Japanese, your treatment will be private (self-pay) regardless of your insurance status.

The minimum fee for private treatment is ¥33,000, depending on your symptoms and required care.

For more details, please see our Services & Fees page.

If you can speak Japanese and want to use Japanese National Health Insurance, please read the FAQ [Can I use Japanese Insurance?] and book using the Japanese reservation method.

Services & Fees

Q: How much does dental treatment cost?

A: For patients who do not speak Japanese, all treatments are provided as private care, starting from ¥33,000.

Even if you speak Japanese, if you are not enrolled in Japanese National Health Insurance or do not bring your insurance card on the day of your visit, treatment will also be considered private care.

The total cost depends on your symptoms and condition.
Please see our Fee Guide for more details.

Note: If you speak Japanese and have valid Japanese health insurance, and wish to receive insured treatment, please book through the Japanese-language booking options.

If you contact us in English or other non-Japanese languages, your visit will be handled as private care for non-Japanese speakers.

Q: What payment methods are available?

A: You can pay by credit card (Visa, Mastercard, Amex) or in Japanese yen (cash).

You can pay by credit card (Visa, Mastercard, Amex) or in Japanese yen (cash).

For non-Japanese speakers, all services are private (self-pay) and start from ¥33,000.
Please check our Services & Fees for more details.

Q: When are you open?

A: We are open every day, including weekends, public holidays, and even late at night — from 12:00 PM to 5:00 AM.

You can visit us at a time that suits your travel schedule, depending on availability. However, please note that late-night appointments may close early, so we recommend booking as soon as possible.

Appointments are required at all times for smooth and timely treatment.

Q: Where is the clinic located?

A: We’re just a 1-minute walk from Shibuya Station East Exit—one of the most accessible stations in Tokyo.

Shibuya connects directly to major areas like Tokyo Station, Ginza, Shinjuku, Ikebukuro, Shinagawa, and Asakusa, with many train lines running through it:

・JR Line
・Tokyu Den-en-toshi Line
・Tokyu Toyoko Line
・Tokyo Metro Fukutoshin Line
・Hanzomon Line
・Ginza Line

Even if it’s your first time visiting, you won’t get lost. And on rainy days, you can reach us without getting wet—almost the entire route is covered.

→ See our detailed access guide here

Appointments & Booking

Q: How can I book an appointment?

A: We offer 3 easy options:
 – Learn more to Tap or Click→Open / Close

We offer 3 easy options:

Instant online booking system (with English guide)
WhatsApp or LINE messaging
Google Forms

How to Book

Q: Can I get treatment on the same day?

A: Yes, depending on availability. Contact us in advance to confirm.
 – Learn more to Tap or Click→Open / Close

Yes, depending on availability. Contact us in advance or book.

Book Your Appointment / How to Book

Q: Can I reschedule my appointment?

A: Yes. Please notify us as soon as possible.
 – Learn more to Tap or Click→Open / Close

Yes. Please notify us as soon as possible.

→Contact us via WhatsApp or LINE or Google Forms

Q: Can I be late for my appointment?

A: Please be on time for your appointment. If you…
 – Learn more to Tap or Click→Open / Close

Please be on time for your appointment.
Our clinic operates by appointment only, so we kindly ask that you avoid being late whenever possible.

If you know you will be more than 5 minutes late, please contact us as soon as possible through the WhatsApp or LINE, or Form.
Even if you’re running late, we’ll do our best to provide treatment as long as you contact us in advance.

⚠️ If you are more than 10 minutes late without notice, we may not be able to proceed with your treatment.

WhatsApp or LINE or Google Forms

Q: Can I cancel my appointment?

A: Yes.
 – Learn more to Tap or Click→Open / Close

Yes. ¥10,000 cancellation fee applies after your appointment is confirmed.
Please check our [cancellation policy] for details.

→Contact us via WhatsApp or LINE or Google Forms

Fees & Insurance

Q: Do you accept credit cards?

A: Yes.
 – Learn more to Tap or Click→Open / Close

Yes. You can use major credit cards or cash(Japanese yen) for payment

Q: How much does it cost?

A: For non-Japanese speakers, all services are private (self-pay) and start from ¥33,000.
 – Learn more to Tap or Click→Open / Close

For non-Japanese speakers, all services are private (self-pay) and start from ¥33,000.

Prices may vary depending on the treatment, but our clinic is known for offering honest and reasonable pricing.
→ Please see our Services & Fees for details.

Q: Do you accept credit cards?

A: Yes. Major credit cards and Japanese yen (cash) are acceptable.

Q:Can I use Japanese health insurance?

A: Japanese National Health Insurance can only be used if you meet all three of the following conditions:
 – Learn more to Tap or Click→Open / Close

Japanese National Health Insurance can only be used if you meet all three of the following conditions:

1. You can communicate fluently in Japanese (reading, writing, and speaking)
2. You are already enrolled in the Japanese National Health Insurance system
3. You can present your insurance card at the time of your visit

📌 If you wish to use health insurance, please:
– Book your appointment in Japanese, using the Japanese reservation method

Note: If you book using English or other languages, your treatment will be considered private (self-pay) and subject to the foreign patient fee (from ¥33,000).

Services & Fees(for international patients, self-pay)

Treatments & Services

Q: What services do you offer for foreigners?

A: We provide general, cosmetic, and emergency care: fillings, cleaning, whitening, crowns, and more.
 – Learn more to Tap or Click→Open / Close

We provide general, cosmetic, and emergency care: fillings, cleaning, whitening, crowns, and more. Please see our services page for details.

Services

Q: Can I use a credit card?

A: Yes. Major credit cards and Japanese yen (cash) are acceptable.

Q: How long does the treatment take?

A: It really depends on your condition and the type of treatment,
 – Learn more to Tap or Click→Open / Close

It really depends on your condition and the type of treatment, so we can’t give an exact time without a proper diagnosis.

For general dental treatments, please allow around 30 to 60 minutes, depending on the issue.

Whitening usually takes about 1 hour, and cleanings take about 40 minutes.

We’ll explain the expected duration more precisely after your consultation.

Q: Do licensed dentists perform the treatment?

A: Yes. All services are performed by licensed dentists and hygienists.
 – Learn more to Tap or Click→Open / Close

All dental treatments are performed by licensed dentists (D.D.S).

For whitening, a dentist will first examine your oral condition, and the treatment will be provided by either a dentist or a dental hygienist.
Cleaning is also performed by a dentist or a hygienist.

Q: Can I get a medical certificate?

A: Yes, we can issue one. Please consult with us on the day of your visit. (Additional fees apply)

Clinic Hours & Location

Q: Are you open at night or on holidays?

A: Yes. We’re open daily from 12PM to 5AM, including weekends and holidays.

Q: Can I contact you by phone or message?

A: Please contact us online instead of by phone.
— Learn more to Tap or Click→Open / Close

Please contact us online instead of by phone.
We recommend using WhatsApp, LINE, or our English form for inquiries or booking.
Note: English phone support is limited.

Q: I have some questions before booking. Can I ask first?

A: Of course!
— Learn more to Tap or Click→Open / Close

Of course! Feel free to send us a message via WhatsApp, LINE, or the English form before making a reservation.

Language & Communication

Q: Can I bring someone to help with translation?

A: Yes, you may bring one person to accompany you.
— Learn more to Tap or Click→Open / Close

Yes, you may bring one person to accompany you.
However, please don’t worry if you’re coming alone—we use a reliable translation app to support communication throughout your visit.

Q: Can I trust translation apps for dental care?

A: Yes We treat 1–2 or more non-Japanese-speaking patients every day using translation apps.
— Learn more to Tap or Click→Open / Close

Yes, absolutely. We treat 1–2 or more non-Japanese-speaking patients every day using translation apps.
We’re experienced with tools like Google Translate, and we use them carefully to make sure communication is clear, safe, and accurate throughout your visit.

Want to know why we prefer apps over human interpreters and how it works?
Click here to learn more.

Have Questions? Feel Free to Reach Out.

If you’re unsure about anything or have concerns, don’t hesitate to contact us.
We’re happy to help and make your visit as smooth as possible.

→ How to Book or Contact Us

We look forward to hearing from you and welcoming you to our clinic!

Open Daily 12PM–5AM / 1 min from Shibuya Station

Instant BookingBook & AskBook & Ask
Japanese form,
with English Guide
Google Forms
(Email Confirmation)
WhatsApp
or LINE

Here for booking details.

English & multilingual support (via app) / Private care for non-Japanese speakers from ¥33,000.